Let them know!?

You are pretty naive aren´t you? Dude you know that you are talking about Softnyx... the team that´s stabbing our wishes since... like always? The only thing Sofnyx is not totally useless for is creating new cash items every month. I would have shared your opinion but only back in roughly 2010 and even at that point I wouldn´t see much of a point in such an action.
There is a reason why every single private server works better than Softnyx´s until they get the private ones down.

Of course not. And coming back from worst to bad does happen indeed from time to time. But putting back in a gamemode is quite different from gettings a whole game running properly. And this specific problem should propably harm Softnyx itself just as much since people won´t spend money while they can´t play.
If they can´t get the game back to working I think it would actually even have positiv impacts on my free time. And since I hate Softnyx even more than I like Rakion I won´t stop them from running into their own knife.
Btw I was amazed about 2 month ago when suddenly roughly 3 times as many old school NSE players joined the server than normally in the last 2 years. But the period most of them stood was around 2-3 weeks and most of the player on this board here as well. So there won´t be as many players again anyway.
Nevertheless good luck with your action.